WSET Level II & III Certificate in Wines and Spirits:

The following policies and procedures apply to both online and home study courses

1. Materials will be dispatched once course tuition is paid. 

2. 2.Examinations can only be taken at IWEG course locations or locations authorized by IWEG.
   

3. 3.Access to any IWEG/WSET internet materials and support will only be provided for the duration of the course enrollment.  Once registered, no refunds are given for IWEG/WSET Distance Learning courses, this includes refunds or reduction in fees for previously purchased materials, examinations not taken within the course enrollment period, non-participation in online activities or non-attendance at tutorial
   

    sessions.

4. Once registered, no refunds are given for IWEG/WSET Distance    

    Learning courses, this includes refunds or reduction in fees for    

    previously purchased materials, examinations not taken within the    

    course enrollment period, non-participation in online activities or non-

    attendance at tutorial sessions. 

5. 5.The WSET on-line course tutor will communicate with students by email.
   

    Personal telephone numbers will not be released. 

6. Failure to attend booked examinations will result in the student being    

    liable to subsequent examination fees. Re-sit examinations are not    

    included in the fee. 

7. 7.Students requiring special examination conditions must submit their request
   

    to IWEG before starting the course.  Such requests must be supported by a    

    doctor’s certificate or similar document.

8. 8.LCBO employees may request their store managers to proctor their exam. 
   

    LCBO Proctor and examination requests must be scheduled with the IWEG

    office no less than 3 weeks prior to the selected examination date.  

9. 9.Any requests for changes to the advertised dates for tutorial days and or
   

    examinations should be made in writing to the course tutor during the first

    two weeks of the course program and will be subject to availability of

    alternative dates. Any changes to examination and/or tutorial dates after this

    two week period will incur additional fees.