Refund Policy Jun. 01, 2021

« Back to News

Wine & Spirit Education Trust (WSET) and Wine Scholar Guild (WSG) Course Cancellations/Refunds 

•    This policy applies to all courses with in-class, blended learning and/or online delivery models.
•    Bookings for WSET and WSG courses are only refundable up to four weeks prior to the course start date. All refund requests must be made in writing by email to the respective program administrator or manager. 
•    When issuing a refund, we reserve the right to deduct: an administration fee of $50.00, unrecoverable payment processing fees incurred with the booking and the cost of any WSET or WSG study materials supplied to date.
•    No refunds are available for cancellations received within four weeks of the course start date.
•    On occasion, due to unforeseen circumstances, we may need to postpone or reschedule a course or event. If an alternative date or a credit is not acceptable, we will refund payment in full (less the cost of any WSET or WSG study materials supplied).
•    Where circumstances are beyond our reasonable control or are out of our hands (for example, government restrictions), we reserve the right to postpone and reschedule all or part of any course or event and no refunds will be offered.
•    The education committee may allow exceptions to the above on a case-by-case basis for medical or family emergency reasons or unique circumstances, subject to documentation proof.
•    No refunds will be granted for any course no-shows.

WSET and Wine Scholar Guild Course Transfers

•    Bookings for all WSET and WSG courses are not transferable to another person.
•    Transfer of an in-class registration to an alternative in-class course date is permissible up to four weeks prior to the course start date – subject to availability.
•    Bookings specifically for WSET online courses and the Edinburgh Whisky Academy online courses are not transferable and are not refundable.
•    Transfer requests must be received in writing or by email, and will incur an administration fee of $50.00.
•    Transferred courses are not eligible for refunds.

WSET and WSG Exams

•    When you register for a WSET or WSG course, you are booked to take your exam on a specific date which is indicated in your course schedule. You can view this before registering, and when you register, you will be reminded.
•    As examination dates are fixed to the course onto which you book, any transfer to an alternative exam date will incur an administration fee of $150.00.
•    Exam date transfer requests must be made in writing by email at least 15 days before the exam date to the respective program administrator or manager and are subject to availability.
•    You must agree to a new exam date within 12 months from the start of your current course. It is possible that your first choice may not be available if the exam is already full.
•    Exam date transfer requests made within 15 or less working days of the exam date will incur the administration fee plus the cost of the unused exam paper.
•    After the 12-month period, from the start of your current course, if you still need to sit the exam, you will be charged an exam re-sit fee which varies depending on the course, as well as the $150 administration fee.
•    The only exception to this policy is in case of a valid and verified personal, medical or family emergency, subject to approval from WSET and WSG.

IWEG Masterclasses, Events and Webinars

•    Your booking is not secured until payment is received – all masterclasses, events and/or webinars must be paid for in advance.
•    For cancellations received more than four weeks prior to the masterclass, event and/or webinar date, you can choose to receive a refund, send a substitute, transfer to another masterclass, event and/or webinar or receive a credit against any of our future masterclasses, events and/or webinars.
•    For cancellations received between two weeks to four weeks prior to the masterclass, event and/or webinar date, you can choose to send a substitute, transfer to another masterclass, event and/or webinar date or receive a credit against any of our future masterclasses, events and/or webinars. No refunds will be provided.
•    For cancellations received between two weeks prior and up to the day of the masterclass, event and/or webinar date, you can choose to send a substitute. No refunds, credits or transfers will be provided.
•    When issuing refunds, we reserve the right to deduct unrecoverable payment processing fees incurred with the booking.
•    In the event of no-shows, no refunds, credits or transfers will be provided.
•    On occasion due to unforeseen circumstances, we may need to postpone or reschedule a masterclass, event and/or webinar. If an alternative date or a credit is not acceptable, we will refund payment in full.
•    Where circumstances are beyond our reasonable control, we reserve the right to postpone and reschedule masterclasses, events and/or webinars and no refunds will be offered.

IWEG Gift Vouchers

•    IWEG gift vouchers are valid for 12 months from the date of issue and are non-refundable.
•    We do not accept third party gift vouchers.

Paul Miles,
Executive Director,
Independent Wine Education Guild